Local Warranty + Servicing

At Rodi Haus, we’re proud to be your local go-to for all your warranty and servicing needs in Western Australia. Bought your e-bike from us? We’ve got you covered.

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Dirodi

  • Dirodi offers the following manufacturer warranties:

    Battery, motor, controller, display, and charger:

    • 12-month warranty

    Bike Frame

    • 2-year warranty

  • Parts not covered

    • Tyres, tubes, brake pads, grips, chains, lights, and other wear-and-tear items

    • Water damage, misuse, or modifications

    • Damage from poor maintenance or accidents

    • Improper assembly - if the bike was not assembled correctly by a qualified person or according to DiroDi’s setup guide

    • Freight or transport costs, unless previously approved by DiroDi

  • Experiencing an issue?


    Get in touch with us at Rodi Haus or bring your bike in for a quick assessment.

    1. We inspect & diagnose
      We'll check whether your issue is covered under DiroDi's warranty.

    2. We submit your claim
      If eligible, we’ll handle all the paperwork and photos required and lodge a formal warranty claim with DiroDi.

    3. Repairs & parts
      Once approved, we’ll complete the repairs using genuine parts - either supplied by DiroDi or sourced locally with their consent.

    4. You’re back on the road!
      Fast, local, and no need to ship your bike back to the west coast.

CRUZR

  • Your CRUZR comes with a 24-month warranty on all parts, to the original purchaser only, on presentation of a receipt or proof of purchase.

    What CRUZR Covers

    • Manufacturers faults, defects and/or failures

    • Original purchasers of product where a receipt is presentable only

  • Claims, Damages or Failure due to:

    • Ordinary wear and tear (you need to maintain your bike). 

    • Damage or failure due to misuse (eg. impact, collision, wheelies or freestyle activities) 

    • Structural damage due to misuse such as wheelies, jumps and extreme off-road activities

    • Bikes which have not been properly assembled (unless assembled by CRUZR staff)

    • Bikes which have not been properly maintained and regularly serviced

    • Bikes which have been crashed, neglected or subjected to improper use

    • Damage caused by accessories which have been improperly installed or were not intended for use on the bike

    • Bikes or components which have been modified from their original condition

    • Damage caused by misuse (eg. impact, collision or freestyle activities)

    • Bikes that have had components removed. 

    • Water, natural disasters, fires, storms or floods

    • Damage caused by exposure to external elements, such as scratches, blemishes, rust, corrosion or similar.

    • Wear and Tear items eg. Tyres, Tubes, Bearings, Brake Pads, Discs, Seats, Perishables or Fluids.

    • Fitment, Repairs or Services undertaken by other companies

    • Products that were won as Prizes in exclusive competitions or giveaways

    • Modification, Alterations, and DIY Installation of parts or accessories on that are not supplied as original by CRUZR or where the device is altered from its original manufacturers state

  • Experiencing an issue?


    Get in touch with us at Rodi Haus or bring your bike in for a quick assessment.

    1. We inspect & diagnose
      We'll check whether your issue is covered under CRUZR’s warranty.

    2. We submit your claim
      If eligible, we’ll handle all the paperwork and photos required and lodge a formal warranty claim with CRUZR.

    3. Repairs & parts
      Once approved, we’ll complete the repairs using genuine parts - either supplied by CRUZR or sourced locally with their consent.

    4. You’re back on the road!
      Fast, local, and no need to ship your bike back to the west coast.

Fatboy

    • Manufacturing defects in the frame or components

    • Faults caused by defective materials or workmanship

    • Replacement or repair of defective parts (at Fatboy’s discretion)

    • Warranty applies to all Fatboy bikes purchased through authorised dealers

    • Coverage in line with Australian Consumer Law

    • Normal wear and tear (tyres, tubes, brake pads, grips, cables, chains, bearings, etc.)

    • Tyre punctures

    • Damage from accidents, misuse, abuse, or negligence

    • Improper assembly or lack of maintenance

    • Rust, corrosion, or water damage from improper care or storage

    • Water damage from submersion or heavy rain (bikes are water-resistant, not waterproof)

    • Scratches or minor cosmetic marks from shipping

    • Any transportation, freight, or third-party labour costs

    • Use of the bike for commercial or rental purposes (unless stated otherwise)

    • Any modification to the frame, motor, wiring, or electrical system, including:

      • Installing an aftermarket throttle

      • Removing or altering the crank arm or chain

      • Using foot pegs instead of pedals

      • Bypassing brake sensors or wiring

      • Replacing or modifying the controller or battery

    • Any damage caused by alteration of the bike’s original design

  • Experiencing an issue?


    Get in touch with us at Rodi Haus or bring your bike in for a quick assessment.

    1. We inspect & diagnose
      We'll check whether your issue is covered under Fatboy’s warranty.

    2. We submit your claim
      If eligible, we’ll handle all the paperwork and photos required and lodge a formal warranty claim with Fatboy.

    3. Repairs & parts
      Once approved, we’ll complete the repairs using genuine parts - either supplied by Fatboy or sourced locally with their consent.

    4. You’re back on the road!
      Fast, local, and no need to ship your bike back to the west coast.

Not Covered ByWarranty?

No worries. We offer affordable out-of-warranty servicing too - whether it’s brake tuning, battery testing, or a general bike health check.

Need Support?

Reach out to us or visit our shop. If it’s a warranty issue, we’ll guide you through it. If it’s a quick fix, we might even sort it out on the spot.